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Standby Health

Standby lists for clinics

Turn cancellations into appointments.

Automatically notify patients on your standby list when an appointment opens.

  • Fill more openings

    Reduce empty slots

  • Save staff time

    No more calling lists

  • Get patients seen sooner

    Better access to care

Get early accessSee how it works

No EMR integration. No app for patients. It runs beside the calendar you already use.

How it works

Four steps, and only one of them is yours.

  1. 01

    Appointment opens

    A cancellation or opening is added to your schedule.

  2. 02

    Patients notified

    Standby patients are texted or emailed automatically, in order.

  3. 03

    Patient requests

    The first patient to respond requests the opening.

  4. 04

    Staff confirms

    Your front desk confirms with one click — no phone calls needed, and you always have the final say.

What the patient receives. It names the clinic and nothing else.
What they see after tapping. One button, held for ten minutes.

Fairness, handled

The list keeps moving while you're with a patient.

Every patient holds a position, and Standby Health works down the list in the order people joined it. First on, first offered — so nobody has to defend the decision.

If a patient doesn't reply within ten minutes, the offer expires and the next one is contacted. If someone already has a sooner appointment, they're skipped. And if two patients tap at the same moment, only one request goes through, so you cannot end up double-booked.

You'll see each of these states on your dashboard as they happen.

  1. 1

    Amara O.

    Already booked sooner — skipped automatically

  2. 2

    Daniel R.

    No reply in 10 minutes — list moved on

  3. 3

    Priya N.

    Requested — waiting on your confirmation

  4. 4

    Jonah K.

    Next in line if this falls through

  5. 5

    Lena M.

    On the list for the following opening

A clinic staff member reviewing patient information on a laptop at the front desk

Better for your clinic

More appointments. Less chasing.

  • Fill more last-minute openings
  • Reduce administrative workload
  • Increase revenue and efficiency
  • Improve patient satisfaction

Better for your patients

A faster way to get seen.

  • Get notified of openings right away
  • Choose appointments that work for you
  • See your provider sooner
  • No need to keep calling the clinic

Designed to be made for clinics and loved by patients.

  • HIPAA Compliant
  • Secure & Private
  • Built for Healthcare

Security

How your patients' data is protected.

Standby Health holds names, phone numbers, and appointment times for everyone on your list. These are the controls that protect them.

Read the full security overview

  • Encrypted in transit and at rest

    Patient information is encrypted while it is stored and every time it moves between systems.

  • Two-factor login, always on

    Every staff account needs a password and a code from an authenticator app. It is not a setting anyone can switch off.

  • Identity checked before anyone joins

    A patient confirms their date of birth against what your staff entered before they are added to your list. After five failed attempts the link locks itself.

  • A complete audit trail

    Every staff action and every patient response is recorded with a timestamp and the account behind it, so you can always answer who did what, and when.

  • Data stays in its country

    Canadian clinic data is stored and processed in Canada. United States clinic data stays in the United States.

Questions

Before you ask us.

Anything we haven't covered, email hello@standbyhealth.app and a person will answer.

What happens if nobody claims the opening?
The offer moves down your list on its own until a patient takes it or you run out of eligible patients. Either way you can see exactly how far it got and who was contacted.
Do patients need an app or an account?
No. A patient gets a text with a secure link, confirms their date of birth once, and that is the whole setup. There is nothing to download and no password to forget.
Will this connect to my EMR or practice-management software?
Not today, and that is deliberate. Standby Health runs beside your existing calendar so you can start this week instead of booking an integration. When a patient is confirmed, your staff copies one line across.
Is any health information in the text message?
No. The message names your clinic and includes a secure link. Nothing about the appointment, the reason for it, or the patient appears in the message itself.
Does it work for a single-provider clinic?
Yes — that is the case we built for first. Openings are listed under your clinic's name, so there is nothing to configure. Support for several providers under one clinic is on the roadmap.
How long does setup take?
One session. We create your clinic account, you turn on two-factor authentication, and your front desk can start adding patients to the standby list the same day.
What does it cost?
We are setting pricing together with our first clinics. Early access is hands-on, and we will be straight with you about cost before you commit to anything.
Where is Standby Health available?
Medical clinics in Canada and the United States. We are starting with British Columbia and Ontario.

Be one of the first clinics on standby.

We're onboarding a small number of clinics by hand so we can get the details right. Tell us about your practice and we'll set your list up with you.

Get early access

Or email hello@standbyhealth.app directly.